Knowledge Center

• What Is a Preorder and How Does It Work on Complex?

  We’re excited to offer preorder access to exclusive and limited-edition drops....

• Shipping Rates & Exclusions

  Shipping Rates$11.95 flat shipping for up to 3 items*Shipping costs may vary f...

• Tracking & Delivery

  Tracking & Delivery When Will I Receive Tracking Information? Each product pag...

• My Package Is Missing — What Do I Do Now?

  Missing PackagesIf your package is marked as delivered but has not been receiv...

• My Package Was Returned to Sender — What Should I Do?

   Why was my package returned?Packages are typically returned to sender for one...

• Can I Update my Shipping Address?

  Address Changes We cannot guarantee that shipping addresses can be updated aft...

See all 8 articles

• De Minimis Policy

  Updated U.S. Import Duties on Orders from China and Hong Kong Effective May 2,...

• Why is my card being charged at checkout if my item ships later?

  When you place an order, your payment is processed immediately at checkout — e...

• Can I cancel my order?

  Orders placed on Complex Shop cannot be canceled once submitted. This policy a...

• Can I edit my order?

  Unless otherwise stated, all sales are final. Once an order is confirmed, canc...

• Promotions & Discounts

    How Can I Stay Informed About Sales and Promotions? Subscribe to our mailing...

• Taxes, VAT, and Duties Policy

  Customers are responsible for all applicable taxes, including but not limited ...

• Updated Return Policy

  At Complex, we aim to ensure your shopping experience is smooth and satisfying...

• Return, Refund & Exchange Policy

  All Sales FinalUnless otherwise stated, all sales are final. Once an order is ...