Knowledge Center

Shipping and Fulfillment

Shipping Rates & Exclusions
Shipping Rates $10 flat shipping for up to 3 items Shipping Exclusions The f...
Tracking & Delivery
Tracking & Delivery When Will I Receive Tracking Information? Each product pag...
My Package Was Returned to Sender — What Should I Do?
Why was my package returned?Packages are typically returned to sender for one...
Can I Update my Shipping Address?
Address Changes We cannot guarantee that shipping addresses can be updated aft...
Tracking Says "Delivered," But I Don't Have My Package. What's next?
Tracking Says "Delivered," But I Don't Have My Package If your order is marked...
Tracking Hasn't Updated—What Should I Do?
Tracking Hasn't Updated—What Should I Do? Carriers like USPS and FedEx may exp...

De Minimis Policy
Updated U.S. Import Duties on Orders from China and Hong Kong Effective May 2,...
Why is my card being charged at checkout if my item ships later?
When you place an order, your payment is processed immediately at checkout — e...
Can I cancel my order?
Orders placed on Complex Shop cannot be canceled once submitted. This policy a...
Can I edit my order?
Unless otherwise stated, all sales are final. Once an order is confirmed, canc...
Promotions & Discounts
How Can I Stay Informed About Sales and Promotions? Subscribe to our mailing...
Taxes, VAT, and Duties Policy
Customers are responsible for all applicable taxes, including but not limited ...

Return, Refund & Exchange Policy
All Sales Final Unless otherwise stated, all sales are final. Once an order is...