At Complex, we aim to ensure your shopping experience is smooth and satisfying. If something isn’t quite right, we’re here to help. Below are the guidelines for returning items purchased through our global marketplace.
As we partner with third-party sellers, return policies may vary slightly by seller. Always check the product page for seller-specific information.
🕒Return Window
You have 14 days to initiate a return, unless otherwise stated.
EU-based buyers have a 30-day return window to comply with local regulations.
📦Eligible Items
Always look for the “Return Eligible” tag on the product page. Items not tagged are considered non-returnable.
Products must be new and unused, with original packaging, tags, accessories, and manuals.
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Some items, such as perishables, personalized items, or final sale items, may not be eligible for return. Check the product page for specific exclusions.
📝How to Start a Return
Contact our Customer Support team or use our return portal to initiate your return.
🚚Return Shipping & Refunds
Return shipping costs are typically the responsibility of the buyer, unless the seller offers free returns.
You’ll be informed of any shipping fees during the return process.
Refunds are processed within 5–10 business days after the item is received and inspected.
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Refunds may be issued as:
A store credit via Promo Code/ Gift Card
📦 Damaged, Defective, or Incorrect Items
If you receive an item that is:
Damaged
Defective
Not what you ordered
Please:
Contact Customer Support or use our return portal within 7 days of delivery.
Save all original packaging.
We’ll arrange a replacement or gift card in the amount of the item.
🌍 International Returns
Return shipping costs may vary if you’re returning from a different country than where the item was originally delivered.
Customs duties, taxes, and additional fees are non-refundable.
We are only accepting limited returns outside the US
💻 Event Tickets & Services
Items like events and services are non-refundable once purchased.
Always refer to the product-specific policy before purchasing.
📝 Important Notes
Seller policies take precedence over our general policy.
Some items, including hazardous materials, health/personal care items, gift cards, and certain digital content, may not be eligible for return due to safety or legal restrictions.
For order-specific inquiries or additional assistance, don’t hesitate to contact our Customer Support team. We’re here to make your shopping experience stress-free!
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