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General Questions
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De Minimis Policy
Updated U.S. Import Duties on Orders from China and Hong Kong Effective May 2,...
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Why is my card being charged at checkout if my item ships later?
When you place an order, your payment is processed immediately at checkout — e...
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Can I cancel my order?
Orders placed on Complex Shop cannot be canceled once submitted. This policy a...
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Can I edit my order?
Unless otherwise stated, all sales are final. Once an order is confirmed, canc...
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Promotions & Discounts
How Can I Stay Informed About Sales and Promotions? Subscribe to our mailing...
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Taxes, VAT, and Duties Policy
Customers are responsible for all applicable taxes, including but not limited ...