MyComplex Rewards Program

About MyComplex

What is MyComplex?
MyComplex is your Complex account, with rewards and exclusive experiences buil...
How do I join? Does it cost anything?
It's free. Create a Complex account and you're automatically a member. There's...
I already have a Complex account. Do I need to do anything?
Every existing account becomes a member automatically when MyComplex rewards l...
Who can earn and use shopping rewards?
Shopping rewards are US-only for now. To count toward your qualifying spend an...
Do my rewards work in the Complex app?
Yes. Purchases in the app count toward your tier the same way web purchases do...
Still have questions?
Contact our support team at support@complex.com for assistance.

What is a Gift Reward?
It's a one-time discount code you get when you reach a new tier: $20 off $100 ...
How do I use my Gift Reward?
Enter your Gift Reward code at checkout. Your order subtotal has to meet a min...
Is a Gift Reward the same as a gift card?
No. A Gift Reward is a single-use discount code tied to your account. It expir...
I didn't receive my Gift Reward, or it isn't working. What should I do?
Gift Rewards are issued when your qualifying order ships, so check back after ...
What if I apply my Gift Reward and then remove it or cancel the order?
It goes back to your account with its original expiration date.
What if one order moves me up more than one tier?
You get one Gift Reward for the tier you land on.

How do I move up a tier?
Your tier is based on your total qualifying spend on Complex Shop since Octobe...
Where can I see my tier and progress?
Go to the Benefits page in your profile. It shows your current tier, your qual...
What if I stop shopping for a while?
For now, your tier stays where it is. If we ever change how tiers work, we’ll ...
What happens if I return something?
The refunded amount comes off your qualifying spend total, which affects your ...
When does a purchase count: when I order, or when it ships?
Your purchase counts as of the date you place your order. It's added to your t...
I forgot to sign in when I ordered. Does my order still count?
Orders are matched to your account by email address when you place them. If yo...

How does early access to drops work?
Gold members can shop select drops before they go public. Unit limits may appl...
What is priority customer support?
Bronze, Silver, and Gold members' support requests move to the front of the li...
What does shipping protection cover?
Silver and Gold members get shipping protection at no extra cost on eligible i...
How does the 2-day shipping upgrade work?
Bronze, Silver, and Gold members get an automatic upgrade to 2-day shipping, a...
Can I combine my rewards with other discounts?
Gift Rewards, the birthday discount, and member-only discount codes can't be c...
What are members-only offers?
These are promotions available only to MyComplex members. We'll share them by ...

Can someone else use my rewards?
No. Rewards and Gift Rewards are tied to your account and can't be shared or t...
Can customer support change my tier or add a missed order?
Your tier is calculated automatically from your order history. There may be a ...
Can MyComplex rewards change?
Yes. We may update rewards and what counts as qualifying spend. We'll give not...
Still have questions?
Contact our support team at support@complex.com for assistance.