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Tiers and Qualifying Spend
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How do I move up a tier?
Your tier is based on your total qualifying spend on Complex Shop since Octobe...
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Where can I see my tier and progress?
Go to the Benefits page in your profile. It shows your current tier, your qual...
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What if I stop shopping for a while?
For now, your tier stays where it is. If we ever change how tiers work, we’ll ...
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What happens if I return something?
The refunded amount comes off your qualifying spend total, which affects your ...
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When does a purchase count: when I order, or when it ships?
Your purchase counts as of the date you place your order. It's added to your t...
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I forgot to sign in when I ordered. Does my order still count?
Orders are matched to your account by email address when you place them. If yo...
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Do purchases at ComplexCon or Complex pop-ups count?
Not right now. Only eligible orders on Complex Shop online and in the Complex ...
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Does my spending from before launch count?
No. Qualifying spend starts counting on October 28, 2026 once you have an acco...
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What counts toward my qualifying spend?
What you actually pay for merchandise on orders shipping to a US address using...
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Still have questions?
Contact our support team at support@complex.com for assistance.