Tracking Says "Delivered," But I Don't Have My Package
If your order is marked "delivered" but you haven’t received it, we recommend:
- Checking with neighbors or building management.
- Submitting a lost or stolen package claim with the carrier.
COMPLEX cannot provide replacements, refunds, or accommodations for orders marked as delivered by the carrier.
Delivered Package But Not Received with Shipping Insurance
Orders covered by Narvar Shipping Protection may be eligible for a refund or resolution if they are lost, stolen, or meet the protection policy requirements.
For orders that were not covered by Narvar Shipping Protection, customers will need to contact the designated shipping carrier directly to file a claim.